Meeting/Event Information

PDM - "The Unintended Consequences of Good Intentions"

April 11, 2018
5:30 PM - 8:30 PM

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FairBridge Hotel & Conference Center Somerset-Bridgewater (was Holiday Inn)
195 Davidson Ave
Somerset, NJ 08873

Central Jersey APICS Professional Development Meeting

Wednesday, April 11th
Central Jersey APICS  Presents:

"The Unintended Consequences of Good Intentions"


Presenter: Michael Ford, TQM Works Consulting

The course of history provides numerous examples of a good idea having negative consequences. The common case suggests this happens when an entity (a person, organization, or society at-large) feels the need to “do something” while failing to understand the nature of complex systems with a wide array of interrelated relationships. There are often unanticipated cause-and-effect results that produce the opposite of the intended benefit.

Join Michael Ford as he shares examples from both corporate initiatives and public policy that demonstrate the need to appreciate a fundamental understanding of why “doing the right thing” is often the worst thing to do.

Warning: this will not be a politically correct presentation!

Corporate example of a good intention: rewarding production personnel based on piece rate. Unintended consequences: the floor will overproduce, “cherry pick” large orders, and ignore the schedule.

Public policy example of a good intention: the government forcing lenders to ease mortgage requirements to help lower income workers afford homes. Unintended consequences: people bought homes they couldn’t afford, and the resulting financial crisis that imploded on the U.S. economy.

Michael D. Ford, CFPIM, CSCP, CQA, CRE, CQE, CAPF, CPSMis Principal of TQM Works Consulting, based in upstate NY. He provides innovative solutions based on 27 years of experience in retail, distribution, manufacturing, and consulting. His work history includes software implementation, business planning, inventory control, distribution planning and corporate training.He has presented at over 275 industry events to local, regional and international audiences across the US, Canada, Nigeria and S. Africa.

Ford has been recognized as a “subject matter expert” (SME) within the field of operations management and served on the review team for APICS CPIM courseware updates and as an SME for the APICS Principles courseware. He is regularly invited to speak at major international conferences such as APICS (United States) and SAPICS (South Africa).

Ford combines his technical expertise with personal skills to develop a unique “outside the box” approach to life’s challenges. He offers training that is “edu-taining”!

Contact or 607.624.4853 (cell).


$40.00 Central Jersey Member Ticket

$40.00 Member of another chapter

$40.00 Non-Member Ticket

$25.00 Students


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